Terms & Condition
Terms & Conditions – Melbourne Taxi Services
These Terms & Conditions govern the use of Melbourne Taxi Services, including our website, booking system, and transportation services. By accessing our website or booking a ride, you agree to follow all terms mentioned below. Please read these conditions carefully to understand your rights, responsibilities, and service expectations.
1. General Service Agreement
Melbourne Taxi Services provides transportation services based on availability, location, and booking confirmation. All bookings must include accurate details such as pickup address, drop-off location, date, time, and the number of passengers. We reserve the right to decline or cancel any booking if required for safety, operational limitations, or incorrect information.
2. Booking & Confirmation
A booking is considered confirmed only after you receive a confirmation message via SMS, email, or phone call.
Customers must:
Provide correct contact details
Ensure accurate pickup and drop-off information
Be ready at the scheduled time
We are not liable for delays caused by incorrect or incomplete booking information.
3. Pricing & Payments
Our fares are based on distance, time, type of vehicle, and additional services such as luggage assistance or waiting time.
Key conditions include:
All prices are approximate until the ride is completed
Extra charges apply for tolls, waiting time, late-night bookings, excessive luggage, or special requests
Payments can be made via cash, card, or approved online methods
We reserve the right to modify pricing without prior notice.
4. Cancellations & No-Show Policy
To maintain efficient operations, the following rules apply:
Free cancellation is allowed within a reasonable time before the driver is dispatched
A cancellation fee may be charged if the driver is already on the way or has arrived at the pickup location
If the passenger is not present within 10 minutes of the scheduled pickup time, it may be treated as a “no-show” and charges may apply
Repeated no-shows may result in restricted bookings.
5. Passenger Responsibilities
Passengers must follow all safety guidelines during the ride.
You agree to:
Wear seatbelts at all times
Avoid causing damage to the vehicle
Behave respectfully toward the driver
Ensure children are in proper child seats
Passengers are responsible for any damage caused to the vehicle due to misuse or negligence.
6. Driver Rights & Responsibilities
Our drivers are fully licensed and trained to provide professional service.
Drivers reserve the right to:
Refuse service if a passenger behaves aggressively or poses a safety risk
Adjust routes for safety or traffic reasons
Cancel rides due to emergencies or vehicle issues
All drivers must follow traffic laws, maintain vehicle cleanliness, and provide safe and courteous transport.
7. Luggage & Personal Items
We carry reasonable luggage depending on the vehicle type. Oversized or excessive luggage may require a different vehicle.
Melbourne Taxi Services is not responsible for:
Lost items left behind
Damaged fragile items not properly packed
Passengers should check their belongings before exiting the vehicle.
8. Service Delays & Limitations
While we strive to be punctual, delays may occur due to:
Traffic
Weather conditions
Road closures
Mechanical issues
We are not liable for losses caused by delays, including missed flights or appointments, though we always work to minimize disruptions.
9. Website & Content Use
All content on our website—including text, images, logos, and branding—is the property of Melbourne Taxi Services. Unauthorized use, copying, or downloading is prohibited.
10. Policy Updates
We may update these Terms & Conditions at any time. Continued use of our services indicates acceptance of the updated terms.
11. Contact Us
If you have any questions regarding these Terms & Conditions, feel free to contact our support team through our website or booking hotline.
Melbourne Taxi Services is committed to delivering safe, professional, and trustworthy transportation across Melbourne. Using our services means you accept these terms and agree to travel responsibly.